個人情報保護方針

Privacy Policy

Acquisition of Personal Information by Our Company : Matters for Confirmation and Consent
Our company will only acquire personal information (information that can identify an individual), such as address, name, gender, phone number, date of birth, and email address, from those who confirm and agree to the following matters 1 to 8 (including those marked with ※). When entering or providing personal information, please ensure that you review the following matters and only proceed if you agree.

For minors or adults who may have concerns regarding their judgment capacity, such as those under guardianship, those under conservatorship, or those under assistance, please ensure that you have the consent and understanding of a guardian before using or entering information. If there are any suspicious points regarding the usage or entered content, we may contact the guardian directly.

1.Purpose of Use of Personal Information
The purposes for which the Company uses the acquired personal information are as follows:

[Means of Acquisition]
Through our e-commerce site, direct inquiries and consultations from customers (via email, phone, interviews, etc.).

[Acquired Personal Information]

[Purpose of Use of Personal Information]
1) To notify customers of information regarding this e-commerce site and service content, updates, changes to terms and conditions, etc.
2) To provide guidance on this e-commerce site and respond to inquiries.
3) To address actions that violate our terms and other regulations related to this e-commerce site and service.
4) To improve this e-commerce site and service, develop new services, and conduct associated marketing activities.
5) To deliver or display advertisements for this e-commerce site or third parties.
6) To process customer orders, handle product shipments, facilitate payment transactions, provide services, assess credit, and manage receivables.
7) To inform customers about products and services, send newsletters, respond to various inquiries, and provide after-sales service.
8) To share customer information for joint use on this e-commerce site.

If we need to use personal information beyond the scope necessary to achieve the intended purpose, we will generally contact the individual again to obtain their consent. However, this does not apply in the following cases:
a) When required by law
b) When it is necessary to protect a person's life, body, or property, and obtaining the individual's consent is difficult
c) When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and obtaining the individual's consent is difficult
d) When it is necessary to cooperate with a national agency, local government, or their entrusted parties in performing duties prescribed by law, and obtaining the individual's consent may hinder the execution of those duties

2.Provision of Personal Information to Third Parties
The personal information we acquire from customers will not be provided to third parties without obtaining prior consent from the individual. Additionally, if it becomes necessary to provide personal information to third parties for the proper conduct of our business, we will generally contact the individual again to obtain their consent. However, in cases that fall under a) to d) above, we may provide personal information without the individual's consent.

3.Delegation of Personal Information
The personal information we acquire may be delegated to other companies for purposes such as product shipping and information processing, within the necessary scope (e.g., delivery companies). When doing so, we select companies that meet the required standards for personal information protection and supervise them by including confidentiality obligations in contracts.

4.Joint Use of Personal Information
1) Items of personal data to be jointly used: Name, phone number, email address, address, gender, purchase history, organization name, location, and other personal information necessary for achieving the purposes outlined in the previous article.
2) Scope of those who will jointly use the information: Rights and Brands Inc., Moomin Characters Oy Ltd. (Finland), Shopify Inc., and MFCJ Inc.
3) Purpose of joint use by those involved: The purposes outlined in the previous article.
4) Name or designation and address of the person responsible for managing jointly used personal information, and in the case of a corporation, the name of its representative: Zoey Corporation, 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo, Representative Director: Yasuhiko Fukuoka.
5) Method of acquisition: Input forms on our e-commerce site.

5.Handling of Credit Card Information
The purposes for which we acquire credit card information, the name of the entity acquiring the credit card information, the name of the recipient, and the retention period are as follows:
- Purpose of Use: To process payments for the services provided
- Name of the Entity Acquiring Information: Zowie Corporation
- Recipients of the Information: Various payment service providers, including the card companies used during credit card transactions.
- Retention Period: Credit card information is directly transmitted to the payment server operated by Efureji Inc. using a tokenization method (non-card information transmission), so it does not pass through the online shop server.
Additionally, our online shop and Future Shop Inc. do not retain any credit card information.
Efureji Inc. is fully compliant with PCI DSS, the security standards of the credit card industry.
Additionally, we will clearly state the following items regarding the provision of credit card information to payment service providers:
- Purpose of Providing Information to Payment Service Providers: To process payments and handle inquiries related to credit card payments for customers who wish to use our services.
- Items of Personal Information Provided to Payment Service Providers: Credit card holder's name, credit card company name, credit card number, expiration date, and security code.
- Means or Method of Providing Credit Card Information: Transmission via SSL communication from the website.
- Type and Attributes of Organizations Receiving the Credit Card Information: Credit card payment service providers.
- Contract Regarding the Handling of Personal Information Between Us and the Payment Service Providers: Yes.

6.Procedure for Responding to Requests for Disclosure, etc.
At our company, if a request for disclosure (notification of the purpose of use, disclosure, correction, addition or deletion of contents, suspension of use, deletion, suspension of provision to third parties, or disclosure of third-party provision records) is made by the individual or their representative, we will promptly respond after confirming that the requester is the individual or their representative. Please check the following 1) to 5) before making your request.
1) Contact for Requests: Zowie Corporation Personal Information Inquiry Desk (details below)
2) Method of Request: No specific format is required for the written request.
3) Verification of Identity: We will confirm whether the requester is the individual by following the steps below:
For verbal requests (in-person or over the phone): If the request is made by phone, we will return the call after confirming your identity.
a) Full name
b) Date of birth (age), address, registered phone number, and email address (at least 　　　　　two of these)
c) A summary of purchased items and purchase date (for customers only) to verify 　　　　　　against registered information.
For email inquiries, we will check the consistency of the sending email address and other registered information.
For written inquiries, we will contact you by phone and verify your identity as per the steps for verbal requests.
4) Verification of the Representative: We will verify whether the requester is a representative by following the steps below. Please provide documents to confirm both the identity of the individual and that of the representative (a copy of one of the following: driver’s license, passport, family register, health insurance card, national pension handbook), along with a letter of authorization (must be sealed), a seal registration certificate (with the seal used on the letter of authorization), and a written statement describing the content of the request. If any of the documents you submit contain information about your registered domicile, please black out that section before sending it.
Note: We will not disclose any personal information regarding the customer, even to family members, if the contact is not from the individual or their representative.
5) Fees for Disclosure Requests: In principle, we do not charge a fee.

7. Contact for Personal Information
For inquiries, complaints, or consultations regarding the handling of personal information, please contact us at the following:
Email: privacy@zowie.co.jp

8. Collection of Personal Information from the Website

(1) Use of Cookies
Our website uses cookies to identify your computer and enhance your convenience. Cookies are sent to your computer and are used to recognize it, but they are not used to identify you personally. Additionally, cookies do not cause any harm to your computer.

About Cookies
Cookies are pieces of data that contain information about you and are stored on your computer's hard drive. On our site, cookies are not linked to personally identifiable information. You can still use our site even if you refuse cookies. However, cookies are used on product detail pages and the shopping cart, and if you refuse cookies, the shopping cart may not function properly.

We do not use cookies for unnecessary data collection. Cookies are only used for the shopping cart and to display your purchase history, so if you want to use the cart feature, please enable cookie settings in your browser. Additionally, our site uses cookies to collect access logs to enhance user convenience and to simplify the input of personal information when you revisit the site.

You can refuse cookies by changing your web browser settings, but this may affect your ability to use some services on our site. For information on how to change your browser settings, please contact the manufacturer of your browser.

(2) Regarding SSL
Our website uses a technology called "SSL" to protect your personal information. This technology automatically encrypts personal information such as your name, address, and phone number when you enter it, ensuring that even if the transmitted data is intercepted by a third party, there is no risk of the content being stolen.

(3) Regarding Access Logs
Our website records visitor information in the form of "access logs." Access logs include details such as the visitor's domain name, IP address, browser type, and access date and time, but typically do not contain personally identifiable information. These access logs are used for website maintenance and statistical analysis of usage, but they are not used for any other purposes.

9. Voluntariness of Providing Personal Information
It is up to the customer to decide whether or not to provide personal information to our company. However, if necessary information is not provided, the customer may not be able to use our services (including product sales and responses to inquiries) properly.

10. Safety Management Measures for Retained Personal Data
To protect the personal data we hold, we have implemented the following safety measures. If you have any detailed questions regarding these safety management measures, please contact our inquiry window.
1) Formulation of Basic Policy
- We have established a basic policy to ensure the proper handling of personal data.
2) Establishment of Regulations for Handling Personal Data
- We have created regulations for handling personal data to prevent leaks and ensure safety management.
3) Organizational Safety Management Measures
- We appoint a responsible person for handling personal data and establish a reporting system for any violations of laws or regulations.
- The roles of employees who handle personal data and the scope of the data are clearly defined.
- We conduct regular self-inspections and external audits to verify the status of personal data handling.
- We review and improve our personal information protection system based on the handling status.
4) Human Safety Management Measures
- We raise awareness about the importance of personal data protection and provide regular training.
- We obtain confidentiality agreements from employees who handle personal data.
5) Physical Safety Management Measures
- We manage the entry and exit of employees and visitors in areas where personal data is handled.
- We establish measures for the use, storage, and disposal of equipment, documents, and electronic media to prevent theft or loss.
6) Technical Safety Management Measures
- We implement access control to limit the range of personnel and personal information handled.
- We identify and authenticate employees who use the information systems that handle personal data.
- We have introduced mechanisms to protect the information systems from unauthorized access or malicious software.
7) Understanding of External Environment
- We understand the personal information protection systems of foreign countries when handling personal data in those countries and implement appropriate safety management measures.

Our Personal Information Protection System
Zowie Corporation obtained the Privacy Mark in June 2006.

The Privacy Mark system is a certification program that recognizes businesses that have established appropriate measures for protecting personal information in accordance with the Japanese Industrial Standard "JIS Q 15001." Certified businesses are granted the Privacy Mark, which allows them to use the mark in their business activities.

[Internal Structure]
Business Name and Address: Zowie Corporation, 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo 103-0004, Japan
TEL: 03-6661-2858 / FAX: 03-6661-2859
Representative: Yasuhiro Fukuoka

Personal Information Protection Administrator:
Yasuhiro Fukuoka, Representative Director
*For inquiries regarding personal information protection, please contact the personal information window.

[Name of Certified Personal Information Protection Organization and Complaint Resolution Contact]
Certified Personal Information Protection Organization Name: Japan Information Economy Society Promotion Association (JIPDEC)

Complaint Resolution Contact: Office of the Certified Personal Information Protection Organization
Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Phone Numbers: 03-5860-7565 / 0120-700-779
Note: The contact information above is not for inquiries regarding our services.
To enhance the protection of our customers' personal information and to respond to changes in laws and regulations, we may revise our "Handling of Personal Information" policy.