Thank you for always using "MOOMIN SHOP Online".
The "Moomin Official Fan Club" will start from June 7th (Wednesday). Accordingly, "MOOMIN SHOP Online" will be changed to a service that can be used with one ID (email address) common to "Moomin Official Fan Club".
Therefore, from June 7, 2023 (Wednesday) onwards, you will be able to use "MOOMIN SHOP Online" by joining the "Moomin Official Fan Club". Joining and using the fan club is free.
Please access the reset page from the URL below and complete the procedures for transferring your personal information from " MOOMIN SHOP Online" to "Moomin Official Fan Club", including resetting your password. From now on, the personal information of customers provided to the "Moomin Official Fan Club" will be jointly used by " MOOMIN SHOP Online".
If you do not join the "Moomin Official Fan Club" and complete the procedures for handing over your personal information, you will no longer be able to use " MOOMIN SHOP Online" as a member from Wednesday, June 7 , 2023 . Available only for guest purchases. Please note that if you make a "guest purchase" without registering as a member, there may be restrictions on what you can do after the purchase .
We apologize for any inconvenience caused to our customers, and we will continue to improve the content so that everyone can enjoy our services even more, so we appreciate your continued patronage.
■About personal information transferred to "Moomin Official Fan Club"
・Email address registered in "MOOMIN SHOP Online"
■Services that can be used with a common ID (email address) in the future
・“MOOMIN SHOP Online”
・"Moomin Official Fan Club"
*Registration and use of the fan club is free.
*If the number of available services increases, we will notify you by email to your registered address or in the news on the Moomin official website.
■“MOOMIN SHOP Online”
https://shop.moomin.co.jp
Member information management/operation: Moomin Monogatari Co., Ltd.
*No changes will be made after June 7th (Wednesday).
■“Moomin Official Fan Club”
Moomin official website https://www.moomin.co.jp/
Member information management: Rights and Brands Co., Ltd.
Member information management/operation: MFCJ Co., Ltd.
*The member information management and operation of "Moomin Official Fan Club" is not done by Moomin Monogatari Co., Ltd.
*From 6/7 (Wednesday) onwards, you will be able to enjoy services and benefits such as a web page exclusive to fan club members, a point program, and gift applications on the Moomin official website.
■About questions regarding procedures
Q1.What is the procedure for transferring personal information?
A1.The procedure will be to transfer your personal information from the currently registered "MOOMIN SHOP Online" to the "Moomin Official Fan Club".
With the start of the "Moomin Official Fan Club" from June 7th (Wednesday), "MOOMIN SHOP Online" will be changed to a service that can be used with the same ID (email address) as the "Moomin Official Fan Club". It happened.
Therefore, from June 7, 2023 (Wednesday) onwards, you will be able to use "MOOMIN SHOP Online" by joining the "Moomin Official Fan Club".
From now on, the personal information of customers provided to the "Moomin Official Fan Club" will be shared with "MOOMIN SHOP Online."
Q2. What will happen if I do not agree to join the "Moomin Official Fan Club" or transfer my personal information?
A2. If you do not join the "Moomin Official Fan Club" and complete the procedures for handing over your personal information, you will not be able to use "MOOMIN SHOP Online" as a member after June 7, 2023 (Wednesday). It will no longer be available for "guest purchase" only.
Please note that if you make a "guest purchase" without registering as a member, there may be restrictions on what you can do after the purchase.
Q3. What exactly is the personal information transferred from "MOOMIN SHOP Online" to "Moomin Official Fan Club"?
A3.This will be your email address.
No information other than your email address will be transferred.
Q4. What is the "Moomin Official Fan Club"? Are there any benefits?
A4. "Moomin Official Fan Club" is the only official Moomin membership organization in Japan. By joining, you will be able to receive member-only services such as various services and benefits, point programs, and participation in events.
In addition, once you become a member, you can use Moomin-related services more conveniently, such as using the same ID and password for "MOOMIN SHOP Online" and "Moomin Official Fan Club."
Please click here for an explanation of member benefits, etc.
Q5. Is there a fee for the "Moomin Official Fan Club"?
A5.It's free.
Some services are available by registering as a paid member, but you can also enjoy them for free.
After joining and becoming a free member, you will not automatically become a paid member and incur any costs.
Registration for paid members and the start of services are scheduled for July onwards.
Q6. When will the "Moomin Official Fan Club" start?
A6. Registration for free membership is scheduled to start in the afternoon of Wednesday, June 7, 2023.
Various contents and services for free members will be added and started sequentially from Wednesday, June 7th.
Registration for paid members is scheduled to begin in July, as soon as preparations are complete.
Q7. Are "MOOMIN SHOP Online" and "Moomin Official Website" different sites?
A7.No.
“MOOMIN SHOP Online” https://shop.moomin.co.jp
“Moomin Official Fan Club” https://www.moomin.co.jp
*From 6/7 (Wednesday) onwards, you will be able to enjoy services and benefits such as a web page exclusive to fan club members, a point program, and gift applications on the Moomin official website.
Q8.Are the "Moomin official website" and "Moomin official fan club" different sites?
A8. Same.
"Moomin Official Fan Club" provides various services on the "Moomin Official Site" https://www.moomin.co.jp .
From June 7th (Wednesday) onwards, by logging in after registering as a member, you will be able to enjoy services and benefits exclusive to fan club members, such as web pages, point programs, and gift applications.
Q9. Are "MOOMIN SHOP Online", "Moomin Official Website" and "Moomin Official Fan Club" operated by the same company?
A9.No.
“MOOMIN SHOP Online” https://shop.moomin.co.jp
Member information management/operation: Moomin Monogatari Co., Ltd. *No changes will be made after June 7th (Wednesday).
"Moomin official website" https://www.moomin.co.jp
Management: Rights and Brands Co., Ltd.
“Moomin Official Fan Club” https://www.moomin.co.jp
Member information management: Rights & Brands Co., Ltd. Member information management/operation: MFCJ Co., Ltd.
Q10. Who manages and operates the personal information of "Moomin Official Fan Club"?
A10. Rights and Brands Co., Ltd. will manage the personal information of fan club members, and MFCJ Co., Ltd. will operate the fan club.
MFCJ Co., Ltd. will jointly use members' personal information acquired by Rights & Brands Co., Ltd. in order to operate the fan club.
Q11.Which company will share the personal information of members who have registered with the "Moomin Official Fan Club"?
A11. Personal information of registered members will be jointly used by Rights & Brands Co., Ltd., MFCJ Co., Ltd., Moomin Story Co., Ltd., Moomin Characters Oy Ltd. (Finland), and All Things Commerce Helsinki Oy (Finland). To do.
In addition, the information may be provided and used jointly by companies to which each company outsources operations, such as delivery and fan club event management. For details, please check each company's privacy policy and membership terms.
Q12. What kind of company is Moomin Monogatari Co., Ltd.?
A12.This is a company that operates "MOOMIN SHOP Online" and plans and operates "Moomin Valley Park."
Q13.What kind of company is Rights & Brands Co., Ltd.?
A13.This is a company that manages Moomin licenses in Japan and distributes the video of the TV anime "Moominvalley Friends."
Become a Moomin licensor.
Q14.What kind of company is MFCJ Co., Ltd.?
A14. We are a company with a license to operate the "Moomin Official Fan Club" in Japan.
Becomes a licensee of Rights & Brands Co., Ltd.
Q15. Will MFCJ Co., Ltd. manage the "Moomin Official Fan Club" by itself?
A15. We outsource and manage the operations necessary for fan club operations, such as planning and producing various contents, event management, system maintenance, and delivery.
The outsourcing company may differ depending on the nature of the work, but the main fan club operations, such as planning and producing content and dealing with members, will be outsourced to Sonobuoy Co., Ltd. In accordance with the privacy policy, members' personal information may be provided to subcontractors in order to carry out fan club operations.
Q16. Please tell me specifically how to transfer personal information from "MOOMIN SHOP Online" to "Moomin Official Fan Club".
A16. Access the procedure page from the URL listed in the transfer procedure information email.
Follow the instructions to set your password and other required items to complete the procedure.
You can also complete the procedure through "MOOMIN SHOP Online".
If you access the procedure page from the information link on the login page and enter your email address, you will receive an email (only if you have a registered email address).
Access the procedure page from the URL provided in the email, follow the instructions, and set your password and other required items to complete the procedure.
Q17. I forgot my password for "MOOMIN SHOP Online".
A17. When completing the procedure for transferring personal information from "MOOMIN SHOP Online" to "Moomin Official Fan Club", you will be required to reset your password, so you do not need a password for "MOOMIN SHOP Online".
Q18. I don't know the email address I registered with "MOOMIN SHOP Online". I don't use it anymore.
A18. To complete the procedure, you will need the email address currently registered in "MOOMIN SHOP Online."
If you cannot send, receive, or confirm emails using the registered email address, you will not be able to complete the procedure.
You can use both "MOOMIN SHOP Online" and "Moomin Official Fan Club" by preparing an email address that can be sent, received, and confirmed and registering as a new member with "Moomin Official Fan Club."
Q19. After completing the transition procedure from "MOOMIN SHOP Online" to "Moomin Official Fan Club", it became "Moomin Official Site". How can I return to "MOOMIN SHOP Online"? Also, will this continue to be the case?
A19. You can go to "MOOMIN SHOP Online" from the link to "MOOMIN SHOP Online" on the page that appears after completing the migration procedure, or from the menu on the "Moomin Official Site."
Q20. After joining the "Moomin Official Fan Club", will there be any changes when shopping at "MOOMIN SHOP Online"?
A20. When logging in to "MOOMIN SHOP Online", you will need to log in using the password you set in the "Moomin Official Fan Club". There are no other changes.
Q21. I would like to change my email address for "MOOMIN SHOP Online".
A21.The email registered with "MOOMIN SHOP Online" cannot be changed until the personal information transfer procedure is completed.
You can change the email address after completing the transfer procedure to "Moomin Official Fan Club", but "Moomin Official Fan Club" and "MOOMIN SHOP Online" will have the same email address, so it is not possible to change only one of them. .
Q22. What personal information is required to be registered in the "Moomin Official Fan Club"?
A22.The following are required for both free and paid members.
・Password *1
・Nickname *2
・Date of birth (only year of birth is required) *3
・Address (required only for prefecture)
・Gender・Favorite character・Whether fan club mail magazine is required
*1 The password for "MOOMIN SHOP Online" will not be inherited. Resetting is required.
*2 Displayed on digital membership cards, etc., and disclosed to third parties depending on how the member uses it.
*3 Only the year of birth is required, but if you enter the month and day after joining, you will receive birthday points.
Q23. What are the optional items that are not required among the personal information to be registered in the "Moomin Official Fan Club"?
A23.For free members, the following are optional.
For paid members, the following are required.
・Date of birth (month and day only is optional)
・Name (last name, kana) (first name, kana) *1
・Name (last name kana) (first name kana) *1
・Address (postal code) *1
・Address (city, ward, town, village) *1
・Address (address below city/ward/town/village) *1
・Telephone number *1
*1 "MOOMIN SHOP Online" settings will not be carried over. Resetting is required. In principle, information will not be disclosed to third parties, except for outsourced services such as product shipping and fan club management.
Q24. What is a "nickname" used for?
A24. Your "nickname" will be displayed on your digital membership card and some email notifications from fan clubs.
Unlike your "name," your information may be disclosed to a third party depending on how you use it, so please register with a name that you do not mind disclosing.
Q25. There is a field to register your "name". If I register, what will it be used for?
A25. The "name (last name, first name)" you register in the fan club will be your user name for "MOOMIN SHOP Online."
Unlike a "nickname", it will not be made public. Please note that registering your "name" is optional for free members, but it is required when registering as a paid member.
Q26.Why can't I change my date of birth once I've registered it?
A26. This is because birthdays cannot be changed, and duplicate birthday points are prohibited.
If you have registered a wrong birthday due to any reason, including a mistake, you must notify us as soon as you find out, or cancel your membership and then re-enroll. If you have already earned or exchanged points, you will need to return the points or the products for which you exchanged them.
Q27. After completing the migration procedure and joining the "Moomin Official Fan Club", the name of "MOOMIN SHOP Online" has changed.
A27. During the transition, the name set in "MOOMIN SHOP Online" will not be carried over to "Moomin Official Fan Club".
The name you set in "Moomin Official Fan Club" will also be displayed on "MOOMIN SHOP Online". If you wish to change your name, you will need to do so at the "Moomin Official Fan Club".
Q28. I have not set a name for either "MOOMIN SHOP Online" or "Moomin Official Fan Club". Is there a problem?
A28.If you have not set a name and purchase a product for the first time from "MOOMIN SHOP Online", the shipping address may be registered as your name.
If you wish to change it, you will need to do so on the My Page of the "Moomin Official Fan Club".
Q29. I would like to change the names of "MOOMIN SHOP Online" and "Moomin Official Fan Club".
A29. You can change it from "Personal Information Settings" on My Page of "Moomin Official Fan Club".
If changed, "MOOMIN SHOP Online" and "Moomin Official Fan Club" will also be changed.
Q30. I purchased some items from "MOOMIN SHOP Online" but have not received them yet. Is there any problem if I complete the transition procedure to "Moomin Official Fan Club"?
A30.No problem.
There are no changes to the purchase data for "MOOMIN SHOP Online". The "Moomin Official Fan Club" cannot provide information regarding products purchased from "MOOMIN SHOP Online", so please contact "MOOMIN SHOP Online".
Q31. There are items in my cart on "MOOMIN SHOP Online" that I have not yet purchased. If I have completed the transition procedure to the "Moomin Official Fan Club", will it disappear from my cart?
A31.It will not disappear.
However, although there will be no deletions due to migration, due to the unique specifications of "MOOMIN SHOP Online", unpaid items in the cart will disappear after a certain period of time. In addition, there is a possibility that the data may disappear depending on the settings of the usage environment of the customer's PC, etc., so please purchase it early.
Q32. I would like to cancel my membership from "MOOMIN SHOP Online" because I do not want to go through the procedures to transfer to "Moomin Official Fan Club". I purchased some items from "MOOMIN SHOP Online" but have not received them yet. Is there a problem?
A32.There is a problem.
Data related to "MOOMIN SHOP Online" customers will be deleted, and only delivery data (products purchased, delivery address, delivery number, etc.) will be lost. If you make an inquiry, we may not be able to respond if you do not have the purchase number or information provided in the email at the time of purchase, or depending on the content of your inquiry.
Q33. After joining the "Moomin Official Fan Club", I purchased some items from "MOOMIN SHOP Online" but have not yet received them. Is it okay to withdraw from the "Moomin Official Fan Club"?
A33. You can only cancel your membership within 14 days after the product is shipped.
If you withdraw from the "Moomin Official Fan Club", you will also no longer be able to use "MOOMIN SHOP Online". All customer data will be deleted, and all that will be left is delivery data (products purchased, delivery address, delivery number, etc.). If you make an inquiry, we may not be able to respond if you do not have the purchase number or information listed in the email at the time of purchase, or depending on the content of your inquiry, so please wait 14 days after the product is shipped. It is not possible to withdraw from the "Moomin Official Fan Club".
Q34. I would like to specify or change the "delivery address and name" for products on "MOOMIN SHOP Online".
A34. If you would like to specify or change the delivery address or name for a product on "MOOMIN SHOP Online," you can do so when specifying the shipping address after purchasing the product on "MOOMIN SHOP Online."
Changes cannot be made at the "Moomin Official Fan Club".
■Contact information
Inquiries regarding “MOOMIN SHOP Online”
https://shop.moomin.co.jp/pages/contact
Inquiries regarding "Moomin Official Fan Club"
https://www.moomin.co.jp/contact
