inquiry

Please check the Frequently Asked Questions before contacting us. If you cannot resolve your issue, please contact us using the form below.
Depending on the content, it may take some time to respond.
Please note that during holidays such as Saturdays, Sundays, holidays, and year-end/New Year holidays, we will respond the next business day.

*If you want to change your registered email address, please check here .

*We will reply to the email address entered above from @shop.moomin.co.jp for inquiries to the online shop, and from @moomin-fanclub.jp for inquiries to the Moomin Fan Club. Therefore, if you have designated email reception for that domain, please disable it.
*Please read and agree to our "Privacy Policy" before using the site.