privacy policy
Privacy Policy
Furthermore, in order to realize the policy outlined below, we have established a personal information protection management system, and we hereby declare that we will work as a company to continuously improve it while always keeping in mind the latest trends in IT technology, changes in societal demands, and fluctuations in the business environment.
1. Regarding the acquisition, use, and provision of personal information, our company will acquire, use, and provide personal information by lawful and fair means within the scope of the clearly stated purpose. When acquiring information directly from the individual in writing, we will notify the individual, who is the subject of the personal information, of the matters required by the standard (JIS Q15001) and obtain their consent. In addition, we will not use the acquired personal information for any other purpose. We will also take measures to ensure this.
2. Compliance with laws, regulations and other standards Regarding the handling of personal information, our company will comply with the Personal Information Protection Act and other laws, national guidelines and industry standards, and will act in accordance with our personal information protection management system that complies with standards.
3. Regarding the proper management of personal information, we will manage the personal information we handle safely and accurately, and in order to prevent the leakage, loss, damage, etc. of personal information, we will take reasonable and appropriate information security measures and strive to prevent and correct risks related to personal information.
4. Regarding handling of complaints and inquiries We will set up a desk for complaints and inquiries regarding the handling of personal information and our personal information protection management system, and will respond promptly and appropriately.
5. Continuous improvement of the personal information protection management system The Company will implement and maintain the personal information protection management system, and will periodically review the contents and strive for continuous improvement.
Date of enactment: June 1, 2005 Date of revision: April 1, 2024
Zowie Inc. CEO Yasuhiro Fukuoka
Personal Information Contact Email: privacy@zowie.co.jp
Regarding our company's acquisition of personal information - Items to confirm and agree to
We will only obtain personal information (information that can identify an individual), such as address, name, gender, telephone number, date of birth, and email address, from individuals who have confirmed and agreed to the following items 1 to 8 (including *). When entering or providing personal information, please be sure to confirm the following items and enter or provide the information only if you agree.
*Minors, adults, adult wards, guardians, and persons under assistance who are considered to have concerns about their judgment are asked to use and input information only after obtaining consent from their guardian. In addition, if there are any suspicious points regarding the content of use or input, we may contact the guardian directly.
1. Purpose of use of personal information
The purposes for which personal information is collected by our company are as follows:
[Means of Acquisition]
Our online shopping site, direct inquiries and consultations from customers (emails, telephone calls, interviews, etc.)
[Personal information to be collected]
[Purpose of use of personal information]
1. To notify you of information regarding the content of this EC site and services, updates, changes to terms, etc.
2. To provide information about this EC site and services, and to respond to inquiries, etc.
3. To respond to any violations of our terms and conditions and other regulations regarding this EC site and services.
4. To improve this EC site and services, develop new services, and engage in marketing activities related to them
5. To deliver or display advertisements for this EC site or third parties
6. To process orders from customers on this EC site, ship products, settle product prices, provide services, make credit decisions, and manage bonds
7. To provide information about products and services on this EC site, send email newsletters, and respond to various inquiries and after-sales service
8. To share customer information on this EC site
In the event that personal information is used beyond the scope necessary to achieve the purpose of use, in principle, we will contact the individual again to obtain their consent, except in the following cases:
a) When required by law
b) When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the individual's consent.
c) When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the person in question.
d) When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.
2. Provision of personal information to third parties
Personal information of customers that we obtain will not be provided to a third party without the prior consent of the individual. Furthermore, if it becomes necessary to provide such information to a third party in the future to carry out business appropriately, in principle, we will contact the individual again to obtain their consent. However, in cases a) to d) above, we may provide such information without the individual's consent.
3. Entrustment of personal information
Personal information acquired by our company may be entrusted to other companies to the minimum extent necessary for the purpose of product shipment, information processing, etc. (Delivery companies, etc.) We select companies that meet the standards for protecting personal information and supervise them by requiring them to maintain confidentiality in contracts.
4. Joint Use of Personal Information
In order to achieve the purposes of use set out in the previous article, we will jointly use your personal information within the following scope.
(1) Items of personal data to be jointly used: name, telephone number, email address, address, gender, purchase history, organization name, location, and other personal information necessary to achieve the purposes of use set forth in the previous article.
(2) Scope of parties using personal information jointly: Rights & Brands Co., Ltd., Moomin Characters Oy Ltd. (Finland), Shopify K.K.
(3) Purpose of use by joint users: Purpose of use as set forth in the preceding article
(4) The name and address of the person responsible for managing the personal information to be jointly used, and in the case of a corporation, the name of its representative: Zowie Inc., 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo, Representative Director: Yasuhiro Fukuoka
(5) Acquisition method: Input form on our online shopping site
5. Handling of credit card information
The purpose of use for which we collect credit card information, the name of the person who collects the credit card information, the name of the recipient, and the storage period are as follows:
・Purpose of use: To settle payments for services provided ・Name of person acquiring information: Zowie Co., Ltd. ・Recipients of information: Various payment providers and payment agents, including the card companies used for credit card payments ・Retention period: Credit card information is sent directly to the payment server operated by E-Freji Co., Ltd. using a token method (non-passing method of card information), so it does not pass through the online shop server.
In addition, our online shop and Future Shop do not hold any credit card information.
*E-Freji Co., Ltd. is fully compliant with PCI DSS, the security standard for the credit card industry.
In addition, we will clearly state the following items regarding the provision of credit card information to payment processing companies.
・Purpose of providing to the payment processing company: To process the service fee and payment of customers who wish to use credit card payment to use our services, and to respond to inquiries regarding said payment ・Items of personal information provided to the payment processing company: Credit card account holder name, credit card company name, credit card number, expiration date, security code ・Method or means of providing credit card information: Transmitted via SSL communication from the website ・Type and attributes of the recipient or organization of the recipient of credit card information: Credit card payment processing company ・Agreement between our company and the payment processing company regarding the handling of personal information: Exist
6. Procedures for responding to requests for disclosure, etc.
If you or your agent request disclosure (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, disclosure of records of provision to third parties), we will respond promptly after confirming that the requester is the individual or his/her agent. Please make your request after checking (1) to (5) below.
(1) Contact point: Zowie Inc. Personal Information Desk (details below)
(2) Method of request: There is no written requirement. (3) Verification of identity: We will verify your identity by following the procedure below.
・In the case of oral communication (interview, telephone, etc.)…If you contact us by telephone, we will call you back.
a) Full name
b) At least two of the following items: date of birth (age), address, registered phone number, and email address
c) We will ask you for a summary of the purchased items and the date and time of purchase (only for customers), and if it matches the registered information, we will verify your identity.
- If an inquiry is made by email, the sender's email address and other registration information will match.
If you make a written inquiry, we will contact you by phone in the same way as if we had made an oral inquiry.
(4) Verification of Representative: We will verify whether you are a representative by following the procedure below.
Please submit documents verifying your identity and that of your representative (a copy of one of the following documents: driver's license, passport, certified copy of family register, health insurance card, or national pension book), a letter of attorney (must be stamped), a seal certificate (with a seal affixed to the letter of attorney), and a document detailing your request. If the documents you submit contain information about your permanent domicile, please black out that part before submitting them.
*If we receive a call about you from someone other than you or your agent, we will not disclose personal information, even if the person is a family member.
(5) Fees for disclosure, etc.: In principle, no fees will be charged.
7. Contact point for personal information
For inquiries, complaints or consultations regarding the handling of personal information, please contact the following office.
Email: privacy@zowie.co.jp
8. Collection of personal information from the website
(1) Use of Cookies Our website sends information called cookies to your computer in order to identify your computer and increase convenience. Cookie information is used to identify your computer, not to identify you as an individual. Furthermore, cookies themselves do not have any adverse effects on your computer.
A cookie is a piece of data stored on your hard drive that contains information about you. Usage of a cookie is in no way linked to any personally identifiable information on our site. You may still use our site even if you reject cookies.
This site uses cookies on the product details page and shopping cart. If you reject cookies, the shopping cart will not function. We do not use cookies for the purpose of collecting unnecessary information.
Cookies are not used for any purpose other than displaying the cart and your own purchase history, so if you wish to purchase using the cart format, please enable the cookie settings in your browser. Some pages on our website use cookies to collect access logs to help improve the usability of the website, and to make it even more convenient for you by saving you the trouble of having to enter your personal information when you return to the website.
It is possible to refuse cookies by manipulating the settings of your internet viewing software (browser), but this may cause problems with some of the services on this website. For information on how to set up your browser, please contact the manufacturer of your browser.
(2) SSL
Our website supports "SSL" to protect your personal information. Personal information entered by the customer, such as name, address, or phone number, is automatically encrypted before being sent or received, so even if the transmitted data is intercepted by a third party, there is no need to worry about the contents being stolen.
(3) Access logs Our website records information about those who access the website in the form of access logs. Access logs contain the domain name and IP address of the person accessing the website, the type of browser used, the date and time of access, etc., but do not usually contain information that can identify an individual. These access logs are used for the maintenance and management of the website and for statistical analysis of usage, but will not be used for any other purposes.
9. Voluntary provision of personal information
Customers are free to choose whether or not to provide their personal information to us. However, if you do not provide necessary information, you may not be able to use the services we provide (including sales of products and responses to inquiries, etc.) in an appropriate manner.
10. Safety control measures for retained personal data
We have implemented the following security measures to protect personal data in our possession. If you have any questions about the security measures, please contact our customer support desk.
1) Formulation of Basic Policy ・We have formulated a basic policy to ensure the appropriate handling of personal data.
2) Establishment of rules regarding the handling of personal data - In order to prevent leaks of personal data and to otherwise safely manage personal data, we have formulated rules regarding the handling of personal data.
3) Organizational safety control measures・We have appointed a person in charge of handling personal data, and have established a system for reporting to the person in charge in the event that we become aware of any actual or potential violations of laws, regulations, or rules.
- We clarify the employees who handle personal data and the scope of personal data that they handle.
・In order to check how personal data is being handled, we regularly conduct self-inspections and undergo external inspections.
We understand and review the status of handling of personal data and work to improve our personal information protection system.
4) Regarding human security measures and the handling of personal data, we raise awareness of the importance of protecting personal information and provide regular training.
・We obtain confidentiality pledges from employees who handle personal data.
5) Physical security measures We manage the entry and exit of employees and visitors to areas where personal data is handled.
We have established measures regarding the use, storage, disposal, etc. of devices, documents, electronic media, etc. that handle personal data, and have taken measures to prevent theft, loss, etc.
6) We implement technical security measures and access controls to limit the scope of personnel and personal information databases that are handled.
・We identify and authenticate employees who use information systems that handle personal information databases, etc., for information systems that handle personal data.
- We have implemented mechanisms to protect information systems that handle personal data from unauthorized external access or malicious software.
7) Understanding of the external environment - Regarding the handling of personal information in foreign countries, we understand the systems concerning protection of personal information in those countries and take appropriate measures for safety management as described above.
Our Personal Information Protection System
Zowie Co., Ltd. obtained the Privacy Mark certification in June 2006.
The Privacy Mark System certifies businesses that have established a system to take appropriate protective measures for personal information in accordance with the Japanese Industrial Standard "JIS Q 15001 Personal Information Protection Management Systems - Requirements," grants them a Privacy Mark to indicate this, and allows them to use the Privacy Mark in their business activities.
[Company Structure]
Name or name and address of business operator and name of representative Zowee Co., Ltd. 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo 103-0004
TEL: 03-6661-2858 / FAX: 03-6661-2859
Yasuhiro Fukuoka
Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative)Personal information protection manager: Representative Director, Yasuhiro FukuokaPlease contact the personal information desk to contact the personal information protection manager.
[Name of accredited personal information protection organization and contact point for complaint resolution]
Name of the certified personal information protection organization: Japan Information Technology Promotion Association (JIPDEC)
Contact for complaint resolution: Certified Personal Information Protection Organization Secretariat Address: Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo 106-0032 Telephone: 03-5860-7565 / 0120-700-779
*The above contact information is not for inquiries regarding our services.
In order to better protect your personal information and to respond to changes in laws and regulations, we may revise our "Personal Information Handling Policy."
Privacy policy
In addition, the company has established a personal information security management system, and the latest IT technology. In light of the changes in social demand and the changes in the environment, the entire company and the upper and lower levels of the company have jointly made efforts to carry out systematic reforms, especially this statement.
1. Collection, use and provision of personal information.Personal information collected, used and provided by this company for intellectual purposes, by lawful means, and by fair means. Under certain circumstances, the person living in the country may consent to the acquisition of the information subject to the notification of JIS Q15001. In addition, this company's unauthorized use of personal information by the company's officers for purposes other than those intended, and the implementation of compensatory measures.
2. Comply with relevant laws and other related laws such as the Personal Information Protection Law, national regulations, business regulations, reference standards, and other relevant personal information protection management system events.
3. Appropriate management of personal information.Personal information at the headquarters of the company.Secure, secure management, prevention of personal information. Russia, perseverance or failure, rational and appropriate information security measures, efforts to prevent and correct personal information interaction style.
4. The company has a system for receiving personal information and security management system for investment and exchange, ensuring safe operation and prompt delivery.
5. Changes in the maintenance of the personal information security management system will be made at the same time as the main company is operating and the contents of the personal information security management system will be changed on a regular basis.
Establishment date: June 1, 2005 Revision date: April 1, 2024
Yasuhiro Fukujima, Representative Director of Zowie Co., Ltd.
The company's electronic office location: privacy@zowie.co.jp
Retrieval of personal information from Umoto Co., Ltd. - Request confirmation and consent items
After confirming and agreeing to the Company's presence in the following 1 to 8 items (including the annotation part), personal information (identifiable personal information) such as location of meeting place, first and last name, gender, phone number, date of birth, and location of phone number. At the time of filling in photos or providing information, please be sure to confirm the following items, and under the consenting circumstances, you may fill in photos or provide mutual information.
*Young minors, or adults who are capable of making their own decisions, comprehensive adult suspects, defendants and assistants, and persons who must be served under consent and understanding. In addition, if you are a member of this company, you may be able to use or copy information that may appear in the information, and this company may contact you directly to contact you.
1. Purpose of personal information use
This company collects personal information for general use for the following purposes.
[Capture method]
Direct communication from the main company's electronics office, to the customer's direct call or direct contact system (calls, phone calls, interviews, etc.)
[Personal information to be obtained]
[Purpose of use for personal information]
1. Notices regarding use of electronic mail and services, information related to the contents of use, detailed information, information regarding changes in terms and conditions, etc.
2.Usage of electronic commercial offices and services, return customer tickets, etc.
3.Usage, handling, and other terms and conditions
4.Usage improvement of electronic business center and service, development company new service and related market promotion activities
5.Usage broadcasting or display in electronic commercial stations or third-party notifications
6.Usage of customer service, product sales, final product charges, delivery service, credit record and labor management on the electronic commercial network.
7. Use of products and service information provided on the electronic commercial network, information on electronic mailings, information on various types of processing, and service after delivery.
8.Using the main electronic commercial station in China and providing customer service information
Under the circumstances of the above-mentioned use and demand, the company's original supervisory board and the subordinates themselves agreed to it. However, due to the following circumstances, this may not work:
a) Basic legal circumstances
b) Circumstances that require protection of personal safety, life or property, and the consent of the person concerned.
c) Promote high public education level or promote children's health and growth special needs, and circumstances that the individual consents to.
d) State agencies or local public bodies and their committees that meet demand should perform legally required actions, and the parties themselves may be obstructed with their own consent.
2. Provision of personal information to third parties
If the company is not present, personal information may be provided to a third party under the consent of the principal. As future business demands require third-party provision of information, the company's original supervisory board will agree to the acquisition of the information in person. However, under certain circumstances, the above-mentioned information a) to d) may be provided with the consent of the person in question.
3. Personal information commission process
This company has personal information available for purchase of products, information processing, etc., and other companies (such as delivery companies). The international acceptance company, the official selection code joint personal information protection standard company, and the joint medium-term security policy and other administrative measures.
4. Joint use of personal information
As a matter of fact, the purpose of use as stated in Article 1 above, and the present status of this company, hereinafter shall be jointly used by customers and personal information.
(1) Personal information for joint use: name, phone number, phone number, phone location, location, gender, purchase history, organization name, location, and actual purpose of use as specified in Article 1 above, and other personal information within the company.
(2) Joint users: Rights&Brands Co., Ltd., Moomin Characters Oy Ltd., Shopify Co., Ltd., MFCJ Co., Ltd.
(3) Purpose of use as a joint user: Same purpose of use as stated in Article 1 of Yogami
(4) Shared payment management personal information responsibility Person name and location (legal representative name and last name): Zowie Co., Ltd., 4th floor, Palace Building, 2-4-9 East Japan Bridge, Chuo-ku, East Kyoto, Representative Director: Yasuhiro Fukujia
(5) Pick-up method: Import record from the main company's electronic commercial station.
5. Guanyu credit card information policy
Information usage of this company's credit card, information recipient, information provided and storage period:
•Purpose of use: Cost of service provided by the credit card company • Name of information recipient: Zowie Co., Ltd. • Information provided information: Information provided by each category of payment facility and payment agency, comprehensive credit card payment time of use of each credit card Card company/Storage period: Direct delivery of credit card information to F-REGI Co., Ltd.'s electronic mail order method (card information non-transfer method).
In addition, the Company's electronic business office and Future-shop Company's non-uniformity reservations and credit card information.
*F-REGI Co., Ltd. fully compliant credit card business security standard standard PCI DSS.
In addition, Guan Yusho is a credit card information provider and credit card processing agent company, and the following details:
・Purpose of information provided by the credit card processing agent company: To provide information for customers who wish to receive credit card payments, and to receive refunds for payment processing and payments.
・Personal information provided by the credit card processing agency: Name of credit card holder, card name, card number, validity period, security code
"
・Credit card information provision method: SSL secure communication via communication network ・Credit card information access method or method Organizational type Attribute: Credit card processing agency company/Main company Credit card processing agency company Information management combination: Office
6. Procedures for requesting information disclosure, etc.
Requests submitted by the person or his/her agent, disclosure of information, etc. (comprehensive notice of purpose of use, information disclosure, content correction, addition or deletion, suspension of use) , release, suspension direction provided by a third party, third party provided records), after the person or his/her representative confirms the presence of the person, and from time to time. After confirming the contents of the following items (1) to (5), submit the application.
(1) Application reception department: Zowie Co., Ltd. Personal information counter (see below for detailed information)
(2) Application method: Unlimited paper format
(3) Confirmation of the person's identity: Confirmation of the person's identity in the following steps (face-to-face, telephone, etc.) method... When calling by telephone
a) All names
b) Birth date (year), location, telephone number, number of telephone locations;
c) When purchasing goods, purchase time summary (limited customer service) and receiving information, please confirm the purchase in person.
・When checking the telephone number: Check the location of the nuclear terminal and other notes.
(4) Verification of the identity of the agent: Confirmation of the identity of the agent in the following steps: Confirmation of the identity of the agent and the agent (identification, confirmation, registration, health insurance, The National Pension Handbook (optional one-time stamp), the commission book (demand page chapter), the stamp confirmation book (commission book place the stamp of the letter), and the contents of the photocopy request book. The domicile information included in the text of the communication, and the communication after the transfer.
*Contents of personal information whether the principal or the agent is connected to the customer, the immediate representative is a family member, or the principal company is not connected to the public.
(5) Handling charges for information disclosure, etc.: Fees not covered by the original.
7. User's personal information testimonials
If you have any questions or comments, please read the information below.
Email: privacy@zowie.co.jp
8. Collection of personal information
(1) Use of Cookies This is the name of the company's network for sending electronic information, and the convenience of using cookies. Cookie information can be used to identify a different phone, and can also be used to identify a different person. At the same time, the cookie itself was not used for the purpose of creating a battery, and there were no bad effects.
Cookie is a number of types, including the information that is used, and the hardness of the information that exists. Cookies used on our company's network allow for contact with personally identifiable information. Cookies may not be used immediately, but may also be used on this website.
Cookies used during Japanese shopping. As a result, cookies are rejected, and the purchase of a stolen vehicle is normal. This company does not use cookies for unnecessary information.
Please note that cookies may not be used for other purposes. Because of this, according to your needs, please set up a cookie for your purchase. This company's website uses cookies on certain pages, which makes it easier to collect information, and improves the website's use of cookies. ; At the same time, when the current station is used again, the new passenger information for evacuation is added, and the additional convenient station is added.
It is possible to use cookies, but it is still possible to use cookies, but it is still possible to create a partial service for the main network.关于浏视器设备方法，请咨询每觏视器设备。 关于浏览器设备方法、请咨询每觏视询设备。
(2) SSL
Our company's network supports "SSL" technology, which protects your personal information. Personal information such as name, address, phone number, etc., may be transferred to a third party, and the contents of personal information may be stolen without authorization.
(3) Visit the company's website to record the format of the visit to Japan. Information such as the visitor's area name, IP location, usage type, time and date of the visit, etc., however, it is usually not possible to include personal information. This may be used for administrative purposes, accounting, analysis of usage information, or for other purposes.
9. Voluntary provision of personal information
Whether or not this company provides complete personal information is a voluntary decision. However, if it is not possible to provide necessary information, it can be used normally and the company provides service (comprehensive product delivery, purchase, etc.).
10. Personal safety management measures that you may have
This company is protected by the number of authorized persons, and safety management measures are taken after the company's establishment. For further details on other safety management measures, please refer to the relevant information.
1) The basic policy has been established and the basic policy has been established by the company to ensure the appropriate number of employees.
2) We have established a system to ensure the safety and security of individual personnel in order to prevent incidents such as personnel evacuations, etc.
"3) Organizational safety management measures"
We will appoint a number of responsible persons, establish a current law, review the actual facts or possibilities of the system, and inform the contact system of the responsible persons.
We have clearly determined the number of personnel and the number of personnel.
Please confirm the number of personnel, periodic implementation, and reception external organization.
The number of people in the company allows us to understand how the process is progressing, and improve our personal information security system.
4) Implementation of personnel safety management measures, personnel management, personnel management, education activities, and regular development and training.
Required liability and personnel security oath for personnel.
5) Physical safety management measures and control of the movement of personnel and visitors within the designated area.
・Specifications regarding the number of personnel, documents, electronic services, etc., security measures taken, measures taken to prevent theft or loss of ownership.
6) Technological safety management measures, operational controls, limited liability for personnel, and other administrative measures such as increasing the number of personal information.
・Information system for managing the number of individuals in the country, personnel responsible for the identification and confirmation of the number of individuals using the information system, etc.
・Mechanism for attacking external illegal inquiries or requests, including personnel regulations, system regulations, and administrative regulations.
7) Understand the external environment, understand the country's personal information security system, and implement appropriate safety management measures on this basis.
This company's personal information protection system
Zowie Co., Ltd. received the Privacy Mark in June 2006.
Privacy Mark system principle, based on Japanese Industrial Standards (JIS Q) 15001 Personal information security management system - Requirements section》》、Personal information security approved, established A system for confirming the conduct of an enterprise, giving permission for its own personal signature, and authorizing its use during its current business activities.
[Company internal structure]
Name and surname of the person in charge, location and representative name
Zowie Corporation 103-0004 2-4-9 East Japan Bridge, Chuo-ku, East Kyoto Palace Building 4
TEL: 03-6661-2858 / FAX: 03-6661-2859
Yasuhiro Fukuoka
Name, name, affiliation, and affiliation of personal information insurance management personnel (or their agents); representative director Yasuhiro Fukue; contact information security management personnel;
[Authentication of personal information security organization name and investment resolution]
Authentication Personal Information Security Organization Name: General Purchasing Corporation Japan Information Security Promotion Association (JIPDEC)
Confirmation of payment: Confirmation of personal information security organization Office location: 1-chome Roppongi, Minato-ku, East Kyoto, 106-0032 No. 9 Roppongi Daiichi Tower Telephone number: 03-5860-7565/0120-700-779
*In contrast to the above-mentioned liaison system, this is the liaison system for the company's services.
In order to protect the customer's personal information, the company's legal regulations may be changed, and the Company may modify personal information.
Privacy Policy
Furthermore, in order to embody the policies outlined below, we hereby declare that the Company will establish a personal information protection management system and work company-wide to continuously improve it, while remaining fully aware of the latest IT trends, changes in societal demands, and shifts in the business environment.
1. Acquisition, Use, and Provision of Personal Information
The Company acquires, uses, and provides personal information through appropriate and fair methods within the scope of the purposes indicated in advance. When acquiring personal information directly in writing, we will explain the necessary matters to the individual prevent in accordance with the requirements of the standard (JIS Q15001) and obtain their consent. Additionally, the Company will not use acquired personal information for purposes other than those stated, and measures will be implemented to such use.
2. Compliance with Laws and Other Standards
The Company will handle personal information in compliance with the Personal Information Protection Act, other relevant laws, government guidelines, and industry standards. Additionally, we will act in accordance with our personal information protection management system, which conforms to the applicable standards.
3. Property Management of Personal Information
The Company will manage the personal information it handles securely and accurately. To leaks, loss, or damage of personal information, we will implement reasonable and appropriate information security measures and work to prevent and correct risks related to personal information.
4. Handling Complaints and Inquiries
The Company will establish a contact point for complaints and inquiries related to the handling of personal information and the personal information protection management system, and will respond appropriately and promptly.
5. Continuous Improvement of the Personal Information Protection Management System
The Company will implement and maintain its personal information protection management system, regularly review its content, and strive for continuous improvement.
Established: June 1, 2005
Revised: April 1, 2024
Zowie Corporation
Representative Director: Yasuhiko Fukuoka
Contact for Personal Information: Mail: privacy@zowie.co.jp
Acquisition of Personal Information by Our Company: Matters for Confirmation and Consent
Our company will only acquire personal information (information that can identify an individual), such as address, name, gender, phone number, date of birth, and email address, from those who confirm and agree to the following matters 1 to 8 (including those marked with ※). When entering or providing personal information, please ensure that you review the following matters and only proceed if you agree.
For minors or adults who may have concerns regarding their judgment capacity, such as those under guardianship, those under conservatorship, or those under assistance, please ensure that you have the consent and understanding of a guardian before using or entering information. If there are any suspicious points regarding the usage or entered content, we may contact the guardian directly.
1.Purpose of Use of Personal Information
The purposes for which the Company uses the acquired personal information are as follows:
[Means of Acquisition]
Through our e-commerce site, direct inquiries and consultations from customers (via email, phone, interviews, etc.).
[Acquired Personal Information]
[Purpose of Use of Personal Information]
1) To notify customers of information regarding this e-commerce site and service content, updates, changes to terms and conditions, etc.
2) To provide guidance on this e-commerce site and respond to inquiries.
3) To address actions that violate our terms and other regulations related to this e-commerce site and service.
4) To improve this e-commerce site and service, develop new services, and conduct associated marketing activities.
5) To deliver or display advertisements for this e-commerce site or third parties.
6) To process customer orders, handle product shipments, facilitate payment transactions, provide services, assess credit, and manage receivables.
7) To inform customers about products and services, send newsletters, respond to various inquiries, and provide after-sales service.
8) To share customer information for joint use on this e-commerce site.
If we need to use personal information beyond the scope necessary to achieve the intended purpose, we will generally contact the individual again to obtain their consent. However, this does not apply in the following cases:
a) When required by law
b) When it is necessary to protect a person's life, body, or property, and obtaining the individual's consent is difficult
c) When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and obtaining the individual's consent is difficult
d) When it is necessary to cooperate with a national agency, local government, or their entrusted parties in performing duties prescribed by law, and obtaining the individual's consent may hinder the execution of those duties
2.Provision of Personal Information to Third Parties
The personal information we acquire from customers will not be provided to third parties without obtaining prior consent from the individual. additionally, if it becomes necessary to provide personal information to third parties for the proper conduct of our business, we will generally contact the individual again to obtain their consent.
3.Delegation of Personal Information
The personal information we acquire may be delegated to other companies for such as product shipping and information processing, within the necessary scope (eg, delivery companies). When doing so, we select companies that meet the required standards for personal information protection and supervise them by including confidentiality obligations in contracts.
4.Joint Use of Personal Information
1) Items of personal data to be jointly used: Name, phone number, email address, address, gender, purchase history, organization name, location, and other personal information necessary for achieving the purposes outlined in the previous article.
2) Scope of those who will jointly use the information: Rights and Brands Inc., Moomin Characters Oy Ltd. (Finland), Shopify Inc., and MFCJ Inc.
3) Purpose of joint use by those involved: The purposes outlined in the previous article.
4) Name or designation and address of the person responsible for managing jointly used personal information, and in the case of a corporation, the name of its representative: Zoey Corporation, 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo, Representative Director: Yasuhiko Fukuoka.
5) Method of acquisition: Input forms on our e-commerce site.
5.Handling of Credit Card Information
The purposes for which we acquire credit card information, the name of the entity acquiring the credit card information, the name of the recipient, and the retention period are as follows:
- Purpose of Use: To process payments for the services provided
- Name of the Entity Acquiring Information: Zowie Corporation
- Recipients of the Information: Various payment service providers, including the card companies used during credit card transactions.
- Retention Period: Credit card information is directly transmitted to the payment server operated by Efureji Inc. using a tokenization method (non-card information transmission), so it does not pass through the online shop server.
Additionally, our online shop and Future Shop Inc. do not retain any credit card information.
Efureji Inc. is fully compliant with PCI DSS, the security standards of the credit card industry.
Additionally, we will clearly state the following items regarding the provision of credit card information to payment service providers:
- Purpose of Providing Information to Payment Service Providers: To process payments and handle inquiries related to credit card payments for customers who wish to use our services.
- Items of Personal Information Provided to Payment Service Providers: Credit card holder's name, credit card company name, credit card number, expiration date, and security code.
- Means or Method of Providing Credit Card Information: Transmission via SSL communication from the website.
- Type and Attributes of Organizations Receiving the Credit Card Information: Credit card payment service providers.
- Contract Regarding the Handling of Personal Information Between Us and the Payment Service Providers: Yes.
6.Procedure for Responding to Requests for Disclosure, etc.
At our company, if a request for disclosure (notification of the purpose of use, disclosure, correction, addition or deletion of contents, suspension of use, deletion, suspension of provision to third parties, or disclosure of third-party provision records) is made by the individual or their representative, we will promptly respond after confirming that the requester is the individual or their representative. Please check the following 1) to 5) before making your request.
1) Contact for Requests: Zowie Corporation Personal Information Inquiry Desk (details below)
2) Method of Request: No specific format is required for the written request.
3) Verification of Identity: We will whether confirm the requester is the individual by following the steps below:
For verbal requests (in-person or over the phone): If the request is made by phone, we will return the call after confirming your identity.
a) Full name
b) Date of birth (age), address, registered phone number, and email address (at least two of these)
c) A summary of purchased items and purchase date (for customers only) to verify against registered information.
For email inquiries, we will check the consistency of the sending email address and other registered information.
For written inquiries, we will contact you by phone and verify your identity as per the steps for verbal requests.
4) Verification of the Representative: We will verify whether the requester is a representative by following the steps below. Please provide documents to confirm both the identity of the individual and that of the representative (a copy of one of the following: driver's license, passport, family register, health insurance card, national pension handbook), along with a letter of authorization (must be sealed), a seal registration certificate (with the seal used on the letter of authorization), and a written statement describing the content of the request. If any of the documents you submit contain information about your registered domicile, please black out that section before sending it.
Note: We will not disclose any personal information regarding the customer, even to family members, if the contact is not from the individual or their representative.
5) Fees for Disclosure Requests: In principle, we do not charge a fee.
7. Contact for Personal Information
For inquiries, complaints, or consultations regarding the handling of personal information, please contact us at the following:
Email: privacy@zowie.co.jp
8. Collection of Personal Information from the Website
(1) Use of Cookies
Our website uses cookies to identify your computer and enhance your convenience. Cookies are sent to your computer and are used to recognize it, but they are not used to identify you personally. Additionally, cookies do not cause any harm to your computer.
About Cookies
Cookies are pieces of data that contain information about you and are stored on your computer's hard drive. On our site, cookies are not linked to personally identifiable information. You can still use our site even if you refuse cookies., cookies are used on product detail pages and the shopping cart, and if you refuse cookies, the shopping cart may not function properly.
We do not use cookies for unnecessary data collection. Cookies are only used for the shopping cart and to display your purchase history, so if you want to use the cart feature, please enable cookie settings in your browser. Additionally, our site uses cookies to collect access logs to enhance user convenience and to simplify the input of personal information when you revisit the site.
You can refuse cookies by changing your web browser settings, but this may affect your ability to use some services on our site. For information on how to change your browser settings, please contact the manufacturer of your browser.
(2) Regarding SSL
Our website uses a technology called "SSL" to protect your personal information. This technology automatically encrypts personal information such as your name, address, and phone number when you enter it, ensuring that even if the transmitted data is intercepted by a third party, there is no risk of the content being stolen.
(3) Regarding Access Logs
Our website records visitor information in the form of "access logs." Access logs include details such as the visitor's domain name, IP address, browser type, and access date and time, but typically do not contain personally identifiable information. These access logs are used for website maintenance and statistical analysis of usage, but they are not used for any other purposes.
9. Voluntariness of Providing Personal Information
It is up to the customer to decide whether or not to provide personal information to our company. However, if necessary information is not provided, the customer may not be able to use our services (including product sales and responses to inquiries) properly.
10. Safety Management Measures for Retained Personal Data
To protect the personal data we hold, we have implemented the following safety measures. If you have any detailed questions regarding these safety management measures, please contact our inquiry window.
1) Formulation of Basic Policy
- We have established a basic policy to ensure the proper handling of personal data.
2) Establishment of Regulations for Handling Personal Data
- We have created regulations for handling personal data to prevent leaks and ensure safety management.
3) Organizational Safety Management Measures
- We appoint a responsible person for handling personal data and establish a reporting system for any violations of laws or regulations.
- The roles of employees who handle personal data and the scope of the data are clearly defined.
- We conduct regular self-inspections and external audits to verify the status of personal data handling.
- We review and improve our personal information protection system based on the handling status.
4) Human Safety Management Measures
- We raise awareness about the importance of personal data protection and provide regular training.
- We obtain confidentiality agreements from employees who handle personal data.
5) Physical Safety Management Measures
- We manage the entry and exit of employees and visitors in areas where personal data is handled.
- We establish measures for the use, storage, and disposal of equipment, documents, and electronic media to prevent theft or loss.
6) Technical Safety Management Measures
- We implement access control to limit the range of personnel and personal information handled.
- We identify and authenticate employees who use the information systems that handle personal data.
- We have introduced mechanisms to protect the information systems from unauthorized access or malicious software.
7) Understanding of External Environment
- We understand the personal information protection systems of foreign countries when handling personal data in those countries and implement appropriate safety management measures.
Our Personal Information Protection System
Zowie Corporation obtained the Privacy Mark in June 2006.
The Privacy Mark system is a certification program that recognizes businesses that have established appropriate measures for protecting personal information in accordance with the Japanese Industrial Standard "JIS Q 15001." Certified businesses are granted the Privacy Mark, which allows them to use the mark in their business activities.
[Internal Structure]
Business Name and Address: Zowie Corporation, 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo 103-0004, Japan
TEL: 03-6661-2858 / FAX: 03-6661-2859
Representative: Yasuhiro Fukuoka
Personal Information Protection Administrator:
Yasuhiro Fukuoka, Representative Director
*For inquiries regarding personal information protection, please contact the personal information window.
[Name of Certified Personal Information Protection Organization and Complaint Resolution Contact]
Certified Personal Information Protection Organization Name: Japan Information Economy Society Promotion Association (JIPDEC)
Complaint Resolution Contact: Office of the Certified Personal Information Protection Organization
Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Phone Numbers: 03-5860-7565 / 0120-700-779
Note: The contact information above is not for inquiries regarding our services.
To enhance the protection of our customers' personal information and to respond to changes in laws and regulations, we may revise our "Handling of Personal Information" policy.
