privacy policy
Privacy Policy
Furthermore, in order to realize the policy outlined below, we have established a personal information protection management system, and we hereby declare that we will work as a company to continuously improve it while always keeping in mind the latest trends in IT technology, changes in societal demands, and fluctuations in the business environment.
1. Regarding the acquisition, use, and provision of personal information, our company will acquire, use, and provide personal information by lawful and fair means within the scope of the clearly stated purpose. When acquiring information directly from the individual in writing, we will notify the individual, who is the subject of the personal information, of the matters required by the standard (JIS Q15001) and obtain their consent. In addition, we will not use the acquired personal information for any other purpose. We will also take measures to ensure this.
2. Compliance with laws, regulations and other standards Regarding the handling of personal information, our company will comply with the Personal Information Protection Act and other laws, national guidelines and industry standards, and will act in accordance with our personal information protection management system that complies with standards.
3. Regarding the proper management of personal information, we will manage the personal information we handle safely and accurately, and in order to prevent the leakage, loss, damage, etc. of personal information, we will take reasonable and appropriate information security measures and strive to prevent and correct risks related to personal information.
4. Regarding handling of complaints and inquiries We will set up a desk for complaints and inquiries regarding the handling of personal information and our personal information protection management system, and will respond promptly and appropriately.
5. Continuous improvement of the personal information protection management system The Company will implement and maintain the personal information protection management system, and will periodically review the contents and strive for continuous improvement.
Date of enactment: June 1, 2005 Date of revision: April 1, 2024
Zowie Inc. CEO Yasuhiro Fukuoka
Personal Information Contact Email: privacy@zowie.co.jp
Regarding our company's acquisition of personal information - Items to confirm and agree to
We will only obtain personal information (information that can identify an individual), such as address, name, gender, telephone number, date of birth, and email address, from individuals who have confirmed and agreed to the following items 1 to 8 (including *). When entering or providing personal information, please be sure to confirm the following items and enter or provide the information only if you agree.
*Minors, adults, adult wards, guardians, and persons under assistance who are considered to have concerns about their judgment are asked to use and input information only after obtaining consent from their guardian. In addition, if there are any suspicious points regarding the content of use or input, we may contact the guardian directly.
1. Purpose of use of personal information
The purposes for which personal information is collected by our company are as follows:
[Means of Acquisition]
Our online shopping site, direct inquiries and consultations from customers (emails, telephone calls, interviews, etc.)
[Personal information to be collected]
[Purpose of use of personal information]
1. To notify you of information regarding the content of this EC site and services, updates, changes to terms, etc.
2. To provide information about this EC site and services, and to respond to inquiries, etc.
3. To respond to any violations of our terms and conditions and other regulations regarding this EC site and services.
4. To improve this EC site and services, develop new services, and engage in marketing activities related to them
5. To deliver or display advertisements for this EC site or third parties
6. To process orders from customers on this EC site, ship products, settle product prices, provide services, make credit decisions, and manage bonds
7. To provide information about products and services on this EC site, send email newsletters, and respond to various inquiries and after-sales service
8. To share customer information on this EC site
In the event that personal information is used beyond the scope necessary to achieve the purpose of use, in principle, we will contact the individual again to obtain their consent, except in the following cases:
a) When required by law
b) When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the individual's consent.
c) When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the person in question.
d) When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.
2. Provision of personal information to third parties
Personal information of customers that we obtain will not be provided to a third party without the prior consent of the individual. Furthermore, if it becomes necessary to provide such information to a third party in the future to carry out business appropriately, in principle, we will contact the individual again to obtain their consent. However, in cases a) to d) above, we may provide such information without the individual's consent.
3. Entrustment of personal information
Personal information acquired by our company may be entrusted to other companies to the minimum extent necessary for the purpose of product shipment, information processing, etc. (Delivery companies, etc.) We select companies that meet the standards for protecting personal information and supervise them by requiring them to maintain confidentiality in contracts.
4. Joint Use of Personal Information
In order to achieve the purposes of use set out in the previous article, we will jointly use your personal information within the following scope.
(1) Items of personal data to be jointly used: name, telephone number, email address, address, gender, purchase history, organization name, location, and other personal information necessary to achieve the purposes of use set forth in the previous article.
(2) Scope of parties using personal information jointly: Rights & Brands Co., Ltd., Moomin Characters Oy Ltd. (Finland), Shopify K.K., MFCJ Co., Ltd.
(3) Purpose of use by joint users: Purpose of use as set forth in the preceding article
(4) The name and address of the person responsible for managing the personal information to be jointly used, and in the case of a corporation, the name of its representative: Zowie Inc., 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo, Representative Director: Yasuhiro Fukuoka
(5) Acquisition method: Input form on our online shopping site
5. Handling of credit card information
The purpose of use for which we collect credit card information, the name of the person who collects the credit card information, the name of the recipient, and the storage period are as follows:
・Purpose of use: To settle payments for services provided ・Name of person acquiring information: Zowie Co., Ltd. ・Recipients of information: Various payment providers and payment agents, including the card companies used for credit card payments ・Retention period: Credit card information is sent directly to the payment server operated by E-Freji Co., Ltd. using a token method (non-passing method of card information), so it does not pass through the online shop server.
In addition, our online shop and Future Shop do not hold any credit card information.
*E-Freji Co., Ltd. is fully compliant with PCI DSS, the security standard for the credit card industry.
In addition, we will clearly state the following items regarding the provision of credit card information to payment processing companies.
・Purpose of providing to the payment processing company: To process the service fee and payment of customers who wish to use credit card payment to use our services, and to respond to inquiries regarding said payment ・Items of personal information provided to the payment processing company: Credit card account holder name, credit card company name, credit card number, expiration date, security code ・Method or means of providing credit card information: Transmitted via SSL communication from the website ・Type and attributes of the recipient or organization of the recipient of credit card information: Credit card payment processing company ・Agreement between our company and the payment processing company regarding the handling of personal information: Exist
6. Procedures for responding to requests for disclosure, etc.
If you or your agent request disclosure (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, disclosure of records of provision to third parties), we will respond promptly after confirming that the requester is the individual or his/her agent. Please make your request after checking (1) to (5) below.
(1) Contact point for inquiries: Zowie Inc. Personal Information Desk (details below)
(2) Method of request: There is no written requirement. (3) Verification of identity: We will verify your identity by following the procedure below.
・In the case of oral communication (interview, telephone, etc.)…If you contact us by telephone, we will call you back.
a) Full name
b) At least two of the following items: date of birth (age), address, registered phone number, and email address
c) We will ask you for a summary of the purchased items and the date and time of purchase (only for customers), and if it matches the registered information, we will verify your identity.
- If an inquiry is made by email, the sender's email address and other registration information will match.
If you make a written inquiry, we will contact you by phone in the same way as if we had made an oral inquiry.
(4) Verification of Representative: We will verify whether you are a representative by following the procedure below.
Please submit documents verifying your identity and that of your representative (a copy of one of the following documents: driver's license, passport, certified copy of family register, health insurance card, or national pension book), a letter of attorney (must be stamped), a seal certificate (with a seal affixed to the letter of attorney), and a document detailing your request. If the documents you submit contain information about your permanent domicile, please black out that part before submitting them.
*If we receive a call about you from someone other than you or your agent, we will not disclose personal information, even if the person is a family member.
(5) Fees for disclosure, etc.: In principle, no fees will be charged.
7. Contact point for personal information
For inquiries, complaints or consultations regarding the handling of personal information, please contact the following office.
Email: privacy@zowie.co.jp
8. Collection of personal information from the website
(1) Use of Cookies Our website sends information called cookies to your computer in order to identify your computer and increase convenience. Cookie information is used to identify your computer, not to identify you as an individual. Furthermore, cookies themselves do not have any adverse effects on your computer.
A cookie is a piece of data stored on your hard drive that contains information about you. Usage of a cookie is in no way linked to any personally identifiable information on our site. You may still use our site even if you reject cookies.
This site uses cookies on product detail pages and in the shopping cart. If you reject cookies, the shopping cart will not function. We do not use cookies for the purpose of collecting unnecessary information.
Cookies are not used for any purpose other than displaying the cart and your own purchase history, so if you wish to purchase using the cart format, please enable the cookie settings in your browser. Some pages on our website use cookies to collect access logs to help improve the usability of the website, and to make it even more convenient for you by saving you the trouble of having to enter your personal information when you return to the website.
It is possible to refuse cookies by manipulating the settings of your internet viewing software (browser), but this may cause problems with some of the services on this website. For information on how to set up your browser, please contact the manufacturer of your browser.
(2) SSL
Our website supports "SSL" to protect your personal information. Personal information entered by the customer, such as name, address, or phone number, is automatically encrypted before being sent or received, so even if the transmitted data is intercepted by a third party, there is no need to worry about the contents being stolen.
(3) Access logs Our website records information about those who access the website in the form of access logs. Access logs contain the domain name and IP address of the person accessing the website, the type of browser used, the date and time of access, etc., but do not usually contain information that can identify an individual. These access logs are used for the maintenance and management of the website and for statistical analysis of usage, but will not be used for any other purposes.
9. Voluntary provision of personal information
Customers are free to choose whether or not to provide their personal information to us. However, if you do not provide the necessary information, you may not be able to use the services we provide (including selling products and responding to inquiries, etc.) in an appropriate manner.
10. Safety control measures for retained personal data
We have implemented the following security measures to protect personal data we hold. If you have any questions about security measures, please contact our customer support desk.
1) Formulation of Basic Policy ・We have formulated a basic policy to ensure the appropriate handling of personal data.
2) Establishment of rules regarding the handling of personal data - In order to prevent leaks of personal data and to otherwise safely manage personal data, we have formulated rules regarding the handling of personal data.
3) Organizational safety control measures・We have appointed a person in charge of handling personal data, and have established a system for reporting to the person in charge in the event that we become aware of any actual or potential violations of laws, regulations, or rules.
- We clarify the employees who handle personal data and the scope of personal data that they handle.
・In order to check how personal data is being handled, we regularly conduct self-inspections and undergo external inspections.
We understand and review the status of handling of personal data and work to improve our personal information protection system.
4) Regarding human security measures and the handling of personal data, we raise awareness of the importance of protecting personal information and provide regular training.
・We obtain confidentiality pledges from employees who handle personal data.
5) Physical security measures We manage the entry and exit of employees and visitors to areas where personal data is handled.
We have established measures regarding the use, storage, disposal, etc. of devices, documents, electronic media, etc. that handle personal data, and have taken measures to prevent theft, loss, etc.
6) We implement technical security measures and access controls to limit the scope of personnel and personal information databases that are handled.
・For information systems that handle personal data, we identify and authenticate employees who use information systems that handle personal information databases, etc.
- We have implemented mechanisms to protect information systems that handle personal data from unauthorized external access or malicious software.
7) Understanding of the external environment - Regarding the handling of personal information in foreign countries, we understand the systems concerning protection of personal information in those countries and take appropriate measures for safety management as described above.
Our Personal Information Protection System
Zowie Co., Ltd. obtained the Privacy Mark certification in June 2006.
The Privacy Mark System certifies businesses that have established a system to take appropriate protective measures for personal information in accordance with the Japanese Industrial Standard "JIS Q 15001 Personal Information Protection Management Systems - Requirements," grants them a Privacy Mark to indicate this, and allows them to use the Privacy Mark in their business activities.
[Company Structure]
Name or name and address of business operator and name of representative Zowee Co., Ltd. 4F Miyagikan Building, 2-4-9 Higashinihonbashi, Chuo-ku, Tokyo 103-0004
TEL: 03-6661-2858 / FAX: 03-6661-2859
Yasuhiro Fukuoka
Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative)Personal information protection manager: Representative Director, Yasuhiro FukuokaPlease contact the personal information desk to contact the personal information protection manager.
[Name of accredited personal information protection organization and contact point for complaint resolution]
Name of the certified personal information protection organization: Japan Information Technology Promotion Association (JIPDEC)
Contact for complaint resolution: Certified Personal Information Protection Organization Secretariat Address: Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo 106-0032 Telephone: 03-5860-7565 / 0120-700-779
*The above contact information is not for inquiries regarding our services.
In order to better protect your personal information and to respond to changes in laws and regulations, we may revise our "Personal Information Handling Policy."
