Thank you for always using the "Moomin Official Fan Club".
As of Tuesday, April 1st, the operating company will be changed to Zowie Co., Ltd., and the "Moomin Official Fan Club" will be newly launched. Due to the site renewal, you will need to reset your password.
If you need to reset your password, we will send you an email with instructions on how to do so.
We apologize for the inconvenience, but please follow the instructions in the email to reset your password.
*Please tap the "Activate your account" part in the email body.
If you are registered with the online shop, you can log in as is.
In addition, if your registered membership information is insufficient, you may not receive e-mail newsletters for your area or "birthday e-mails" that are only available to paid members.
We apologize for the inconvenience, but please check your membership information and enter any missing information.
We will continue to improve our services so that you can enjoy them even more, and we appreciate your continued patronage.
■ Regarding handling of personal information: Your currently registered membership information will be transferred to the new operating company (Zowie Co., Ltd.).
However, if you do not wish to transfer your membership information, please complete the cancellation procedure on the website (usage status) after Tuesday, April 1st.
If we do not hear from you, your membership information will be automatically transferred to the new company.
How to reset your password
If you need to reset your password, we will send you an email with instructions on how to do so.
We apologize for the inconvenience, but due to the site renewal, we ask that you reset your password.
If you are registered with the online shop, you can log in as is.
1. In the email you received, tap "Activate your account." 
②Enter your password and tap "Create Password" to complete the process.
*If you cannot find the email address, you can reset it using the following steps.
If you are registered with the online shop, you can log in as is.
① On the Fan Club TOP page, tap "Forgot your password?"
②Enter your email address and tap "Send"
3. In the email you received, tap "Reset Password"
④Enter your new password and tap "Reset Password" to complete the process.
How to check and update your membership information
If your registered membership information is insufficient, you may not receive email newsletters for your area or "birthday emails" that are only available to paid members.
We apologize for the inconvenience, but please check your membership information and fill in any fields marked with an "*" that are blank.
① While logged in, tap "Edit Member Information" on My Page.
*If you still don't receive the email or get an error
Official Moomin fan club emails will be sent from the address "contact@shop.moomin.co.jp".
Please check the following points.
1. Please check your spam folder.
Depending on your email software, the email may be automatically classified as spam.
2. Please set up your email settings to receive emails from "contact@shop.moomin.co.jp".
Please add the email address to your "whitelist" or "permitted recipient list" of the email service you are using.
Please add "contact@shop.moomin.co.jp".
3. Please check your email address for any mistakes.
If the email address you entered when placing your order is incorrect, the email will not be delivered.
4. Turn off Wi-Fi, restart your device, or change your device and try again.
If you still do not receive the email, please contact us with the relevant email address.
■ "Moomin Official Fan Club"
Moomin Official Fan Club: https://shop.moomin.co.jp/pages/fanclub
Member information management and operation: Zowie Co., Ltd.
■ Contact Information Inquiries regarding the "Moomin Official Fan Club"
contact＠moomin-fanclub.jp
